FAQ – SAIKAI

FAQ

ORDER

After I placed order, I have not received a order confirmation e-mail. Did my order go through? After I placed order, I have not received a order confirmation e-mail. Did my order go through?

xxxxx

SHIPPING & RETURNS

How long does it take to get my products? How long does it take to get my products?

Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days. Due to global supply chain challenges, shipping times could be longer than usual.

Do you offer refunds? Do you offer refunds?

Yes, we offer full and partial refunds.Please enquire for more information about our Refund policy.

TAKING CARE

What need to be care when I wash the Kimono? What need to be care when I wash the Kimono?

Please avoid using a steam iron and dry clean only. To prevent marks and shine on the fabric, be sure to dry iron the thin cotton fabric over the kimono.

Shop location

where is the shop located? where is the shop located?

8-1600 Takumicho, Nikko City, Tochigi Prefecture, Japan 321-1433

OTHERS

How can I get support? How can I get support?

Please send a message from the contact us. After received you message, We will reply as soon as possible.